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European Customer Story: Two RTEs Share Their ‘Bottom-up’ SAFe Journey at Dutch Tax and Customs Administration

In a Summit first, two RTEs take the stage to share how their two ARTs ultimately sped up delivery by 3X while transforming long-established culture.

The Dutch Tax and Customs Administration (DTCA) relies on technology to sharpen productivity and simplify online tax and customs procedures. Yet in this process-oriented and risk-averse culture, technology evolves slowly.

To address its ongoing challenges, DTCA began moving toward a Lean approach and started applying Scrum practices. This did help in improving faster delivery and higher quality that IT leaders sought. This turned out to be the first step in achieving an Agile way of working. Implementing SAFe was the next logical step to further improvement.

This session is about two 125+ release trains finding their way within a very large organization and how each is different to fit business context, size, and complexity. It is about good practices, challenges, and lessons learned, but also about how bottom-up initiatives can be successful.

Location: Date: 09/05/2019 Time: 16:15 - 17:00 Mark Braam Dennis Roozemond