SAFe describes a successful framework to transform a large scale product development enterprise to a lean agile enterprise. Nowadays more and more Service Organizations want to go on their lean agile way. Examples are sales departments of banks or insurances, government authorities or IT service units.
We adopted SAFe practices, roles and artifacts to support those kinds of organizations. A central approach is to strengthen the KANBAN-model by defining hierarchical KANBAN system to define a flow of epics, features and stories through our “agile service train”.
Finally, we compare this approach with the common known approaches to Business Agility and show that the “Service SAFe” Framework is able to address most of the current Business Agility Approaches.