FAQ

Summit Registration and Pricing


Why did the European SAFe Summit change from an in-person event to a virtual event?

The COVID-19 outbreak has impacted individuals, families, and communities across the globe, and the health of Summit attendees is our primary concern. Given recommendations from the World Health Organization (WHO), Scaled Agile decided to host the Summit virtually instead of in person.

We’re passionate about bringing together our community to connect, share, and learn, and our community members have repeatedly told us how much they gain from the Summit. So while this year’s European SAFe Summit will look and feel different, we’ve worked hard to design a virtual, interactive experience that you’ll find valuable.


If I am already registered for the European SAFe Summit, do I need to re-register for the virtual Summit?

No: you don’t need to re-register for the virtual Summit. If you were already registered, your registration for the original Summit has been transferred over. Price adjustments will be taken into consideration and we will credit or refund you any differences.


If the Summit is virtual, what makes it a European Summit?

The Summit still focuses on European keynotes, technical sessions, customer stories, exhibits, and more, and we expect the majority of attendees to be from European countries. The virtual Summit takes place in the Central European timezone.


How can I participate in the European SAFe Summit - Virtual Experience?

Registration is open for the European SAFe Summit. Attendees who were already registered do not need to re-register.

To exhibit in the Virtual Exhibit Hall, please contact Karen Lewison or your Partner Development Manager for more information.


How much does it cost to register for the Summit?

In moving the Summit from an in-person to a virtual event we have lowered the price. Please see our pricing page for details.


What if I am having difficulty registering or need to make changes to my Summit registration?

If you would like to make changes to your registration or need help registering, please contact the SAFe Summit Registration Team.


How do I make a wire transfer payment for my registration?

If you have selected to pay your registration via a wire transfer, you can download the wire instructions. If you have additional questions, please contact the SAFe Summit Billing Team.


Will Scaled Agile refund my registration fee if I am already registered and need to cancel?

If you were already registered and do not wish to participate in the virtual SAFe Summit experience, Scaled Agile will refund your original registration fee.


What is your cancellation policy?

You many cancel your registration at any time, but please be aware of the event cancellation policy below:

  • If  you cancel your registration for any reason on or before Thursday, 30 April 2020, you will be refunded your full registration fee. Please email the Summit Registration Team with your request to cancel.
  • If you cancel your registration on or after Friday, 1 May 2020, you will be refunded your registration fee less a €50 administration processing fee.
  • If you cancel on or after Friday, 29 May 2020, you will not be eligible for a refund, but may transfer your registration to another party until Friday, 5 June 2020. After this date, no refunds or transfers will be available.

 


It looks like you are no long having workshops. Will I get a refund if I had registered for one?

Yes, we will be refunding attendees who registered for workshops that are no longer taking place.


Can I transfer my registration to another person?

You may transfer your registration to another person at any time before Friday, 5 June 2020. If you have registered with a special discount and would like to send someone in your place, your substitution must also present verification to qualify for the discount and may be subject to a pricing adjustment.

If you have any questions about transferring your registration to another party, please contact the SAFe Summit Registration Team.


How do I become an Exhibitor?
Please contact Event Manager Karen Lewison or your Partner Development Manager for information on becoming an exhibitor.

 

Other Conference Details


What is the format of the virtual European SAFe Summit?

The 2020 European SAFe Summit – Virtual Experience features two full days of inspiration, learning, and collaboration opportunities delivered in live, simulive, and pre-recorded formats. Plus, you’ll receive access to all the content for two+ weeks after the event.

The 2020 European SAFe Summit will be hosted via Intrado, an easy-to-use fully interactive platform that simulates virtual event experiences and allows you to enjoy the SAFe Summit from the comfort of your living room while you engage with content, speakers, and fellow attendees.


What should I do about my hotel reservation?

If you booked your hotel on your own, it is your responsibility to cancel it.


Will Scaled Agile refund my airfare?

We sincerely apologize for any inconvenience the cancellation of the in-person European SAFe Summit in The Hague may have caused. However, as always, all attendees are solely responsible for their travel arrangements to and from the event. Scaled Agile cannot refund the costs of airline fees. 

We encourage you to reach out to your airline directly to request a refund, credit, or waiver for your flight. Please reference this article around exceptions airlines are currently providing.


Will the 2020 European SAFe Summit in-person event be rescheduled to a later date?

Due to the current state of affairs, Scaled Agile will not be rescheduling an in-person 2020 European SAFe Summit. At this time, we are still on track to host our Global SAFe Summit in late September in Denver, Colorado, and welcome our European community to attend. To learn more about the Global SAFe Summit, please visit our website.


Will I have access to any content that was going to be shared during the 2020 European SAFe Summit?
We are planning to offer nearly all the content from the 2020 European SAFe Summit at the virtual event. More details on the agenda, format, and engagement opportunities are coming soon. Register today to stay current on all virtual Summit news.

Can I view online sessions if I am not registered for the virtual Summit?
In order to experience the exclusive keynotes, interactivity with coaches and experts, and live and on-demand sessions, you must be registered for the virtual conference. We will not allow access to content or engagement with other attendees to anyone who has not registered for the event. You may also choose, with your registration, whether you want to be able to access the Summit content for two weeks or up to three months after the event. Learn more on our pricing page.

Will the SAFe Expert Coaching Station be available at the virtual Summit?

Yes, the SAFe Expert Coaching Station (formerly known as the SPCT Coaching Station) will be available during the virtual Summit. Click here for details.


I was confirmed to speak at the 2020 European SAFe Summit. What do I do now?

Since Scaled Agile made the decision to cancel the in-person event this year and host a virtual instead, we notified all confirmed speakers detailing our next steps. We ask for your patience while we work on updating our agenda. If you have any questions, please reach out to our speaker manager.


What software or hardware is needed to participate in the virtual European SAFe Summit?

For the majority of the Summit there will be no special requirements to access the content. However, we recommend that you update your web browsers to the latest version.

The SAFe Expert Coaching Station will use Zoom meetings, so you may want to download the Zoom app and test your browser, audio, and microphone settings. Over the coming months, our team will provide updates and information to set you up for a great experience.


Additional questions/contact info:
Should you have additional questions, please email the SAFe Summit Registration Team.


Still Need Help?

Registration & Conference Questions
E-mail: The SAFe Summit registration team

Billing & Payment Questions

E-mail: The SAFe Summit billing team

Mail: Scaled Agile Inc., Attn: SAFe Summit Registration Department, 5400 Airport Blvd, Suite 300, Boulder, CO 80301

Scaled Agile’s Federal Tax ID Number is 45-3582560.

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